Is this normal?
We dropped AAA roadside service when they refused to change my tire in a parking lot on my RAM 2500. At my age I cannot break the nuts loose. They showed up and left without comment. Repeated calls to AAA finally resulted in my being told I needed an RV plan. They left me hanging at 2 in the morning. So I switched to Goodsam for our 5500 truck and camper, 2500, and Jeep Grand Cherokee. Ultimate plan, five years, paid in full.
Fast forward to today. Called and had to answer lots of questions from a computer. Lots. Then asked which vehicle: “1. (null) or 2 (null)”. We have three. Then transferred to an agent with fair English. She asked the same questions! Really? Why waste my time? We told her several times the address and the destination. Then she said we had a $30 co-pay which is not mentioned anywhere in the Goodsam documents but we paid it. This convo occurred two days ago, towing was scheduled for today at 11. Driver called at 10 that he was available. Did not have the address. Rushed over to the parking lot and it was full. Driver had to park 90 degrees to our Jeep. Wanted to start the Jeep with no oil pressure. Said he could not load it without driving it on. I blew an engine once in the exact same situation and could not start it but the AAA driver was able to get it out and load it. This guy didn’t want to be bothered and threatened to leave so we relented. Anyway, the Jeep was delivered to the mechanic and was again started and driven off the ramp. I cringe at the thought of unnecessary motor damage.
Anybody else have these kind of issues? Thinking about canceling Goodsam and trying USAA. I mean. What happens when our Ram 5500 with camper breaks down many miles from the nearest dealer? Thoughts, comments, cheer me up.
Fast forward to today. Called and had to answer lots of questions from a computer. Lots. Then asked which vehicle: “1. (null) or 2 (null)”. We have three. Then transferred to an agent with fair English. She asked the same questions! Really? Why waste my time? We told her several times the address and the destination. Then she said we had a $30 co-pay which is not mentioned anywhere in the Goodsam documents but we paid it. This convo occurred two days ago, towing was scheduled for today at 11. Driver called at 10 that he was available. Did not have the address. Rushed over to the parking lot and it was full. Driver had to park 90 degrees to our Jeep. Wanted to start the Jeep with no oil pressure. Said he could not load it without driving it on. I blew an engine once in the exact same situation and could not start it but the AAA driver was able to get it out and load it. This guy didn’t want to be bothered and threatened to leave so we relented. Anyway, the Jeep was delivered to the mechanic and was again started and driven off the ramp. I cringe at the thought of unnecessary motor damage.
Anybody else have these kind of issues? Thinking about canceling Goodsam and trying USAA. I mean. What happens when our Ram 5500 with camper breaks down many miles from the nearest dealer? Thoughts, comments, cheer me up.
