It finally happened to me

Hello,

I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

Thank you,
Ella
Good Sam Care Team

Hello Farmboy666,

Thank you for contacting Good Sam, I apologize you have not received your membership cards yet. Please allow me to look into this matter further, I have located your account, please verify your address in a private message.

Thank you,
Ella
Good Sam Care Team

I'm still waiting for my membership card I renewed in August. If they are having that much trouble mailing a envelope my expectations are not very high on anything else they do.

Good Sam Care Team wrote:
Hello rightlaneonly,

Thank you for contacting Good Sam and for providing your feedback and letting us know about this issue. We set a high standard for ourselves and apologize that standard was not met in your interaction with us. Please provide your Good Sam Roadside Assistance and contact number in a private message, we will look into this matter further.

Thank you,
Ella
Good Sam Care Team

Actually, the time to help was when I needed assistance, not now.

Hello rightlaneonly,

Thank you for contacting Good Sam and for providing your feedback and letting us know about this issue. We set a high standard for ourselves and apologize that standard was not met in your interaction with us. Please provide your Good Sam Roadside Assistance and contact number in a private message, we will look into this matter further.

Thank you,
Ella
Good Sam Care Team

I think a lot of companies have such a high turnover that when they interview new hires if they applicant can be understood and speaks English, they hire them as supervisors. If they can't be understood they put them on answering the phones!

I remember back in the day.. Which is about 10 or so years ago, you could call 1-800-555-1212 and get a free directory assistance operator and have them search for a phone number for you..

No idea if this still exists.. As even my 75 year old parents have a smart phone now and Mom is way too active on FB with it! :)

It seems to me that all these road service companies do is 'contract' with local repair/towing services all over the country and all they do is call them up, the same way you could just call them up... Right?

There might be some discount benefit if they actually are able to contact someone and dispatch them to you, but in the end, it seems you pay this monthly premium to your road service provider and you still have to wait hours and pay out of pocket for most of the provided service...

I'd do AAA before any of the other ones, but I still do a lot of my own maintenance on my rigs and can do some basic roadside repairs myself, but as I am getting older... I think I can find my own local service and will just eat whatever cost it is to deal with it instead of having to rely on someone else to do the same thing and I still have to pay for it all...

Good luck!

Mitch

I have a phone,wife gets mad cause I don,t turn it on, if want talk to some body I,ll call them.

Agree with all the above. We don't have a smart phone tho so apps are mo good for us.

If the call was important they would hire more people to keep the phones answered.
Simple logistics. If I need assistance I just find a local shop.