Just an observation, for what its worth

suprz wrote:
When I was growing up, I remember seeing good sam stickers on the backs of campers, trailers, rv's etc. I now read this forum and have been a member of this online community for a few years. I keep seeing complaints about good sam club and its different branches of service. The one thing that keeps bothering me is the "marcus quick response team", I just keep thinking that if you need a "quick response team" then that should send up a red flag to the powers that be, that there is a big issue when it comes to service. I have been in customer service for more than 30 years and believe that how you treat your customer will make or break your business. Maybe if every customer service rep was empowered the same as the "quick response team", or were trained to be better reps, and good sam overhauled the business top to bottom, there would be no need for a "rapid response team" but that is just an opinion