Just an observation, for what its worth
When I was growing up, I remember seeing good sam stickers on the backs of campers, trailers, rv's etc. I now read this forum and have been a member of this online community for a few years. I keep ...
Forum Discussion
suprz wrote:
... Maybe if every customer service rep was empowered the same as the "quick response team", or were trained to be better reps, and good sam overhauled the business top to bottom, there would be no need for a "rapid response team" but that is just an opinion
That's certainly the biggest 'if' I've seen in a long time. IMHO, for all those things to happen the business would need to be sold so a new CEO could make sweeping changes. The current management structure is responsible for the procedures in place now and it would seem too much like indicting themselves if they admitted that a major overhaul was necessary.
