Kosher?

Hello,

I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

Thank you,
Ella
Good Sam Care Team

fourthclassC wrote:
I have to agree that the response of " contact us privately and I will share the cancellation policy with you" is not right for a discussion forum where several people (including me) have asked.
Now I just signed up for 2 years of service, and again, I respectfully request the cancellation policy to be shared. You folks have my money, I just want to know what will cause cancellation, so I don't do what ever it is that causes it.

Thank you

The Cancellation Policy is posted publicly in each of the Membership Brochures. Link Below:
https://images.goodsam.com/goodsamroadside.com/pdf/2018/GRA54255%20B%20Standard%20MBB%20web_01102018.pdf

We have ask to have a PM sent as this can be handled more efficiently over the phone.

Feel free to read the info in the MBB and if you have further questions, send me a PM!

Thank you
Rashad Hunter
Operations Manager
Good Sam Roadside

Ok.

I have to agree that the response of " contact us privately and I will share the cancellation policy with you" is not right for a discussion forum where several people (including me) have asked.
Now I just signed up for 2 years of service, and again, I respectfully request the cancellation policy to be shared. You folks have my money, I just want to know what will cause cancellation, so I don't do what ever it is that causes it.

Thank you

GSRoadsideAssistance wrote:
Good Morning,

ScottG,
If this has happened to you, please send me a private message with your membership number and contact information and I can contact you when I am back in the office tomorrow after I have had a chance to look into it.


Eric Seidl
Senior Operations Coordinator
Good Sam Roadside Assistance

No, it has happened to multiple people who post on this site. If it had happened to me and you wanted to discuss it, I would only do so here so everyone could see how it is handled.

You have a better chance of them leaving you stranded than cancelling your service.if they cancel you get part of your preium back.

Good Morning,

Monkeyman_and_Lady,
Like all other roadside assistance companies, we have a cancellation policy. But no, we would not cancel based on the scenario above.

ScottG,
If this has happened to you, please send me a private message with your membership number and contact information and I can contact you when I am back in the office tomorrow after I have had a chance to look into it.


Eric Seidl
Senior Operations Coordinator
Good Sam Roadside Assistance

Why are you “playing” with roadside assistance and Good Sam? Sounds unethical to me.

Monkeyman_and_Lady wrote:
Is it play to join good Sam and immediately request roadside assistance?

Is it play?

What does that mean?

Is that true?