Kudos to GoodSam ERS
Had to use roadside assistance two days ago for a dead battery on my Ford Edge. Everything went perfectly. Phone representative was very knowledgeable and helpful. After hanging up, I received a text message immediately with the name and phone number of the service company which was being dispatched. I was given an arrival time of approximately one hour, but the service truck arrived in less than 45 minutes. After the service was provided, I received a follow-up phone call to verify that the service was completed. I know we always read here about the negative experiences, but I am willing to bet there are way more satisfied customers that we never hear about because people never seem to offer praise when something is done well, but only complain when something goes wrong. This is not the first time I have used the service. All of my previous experiences, including two times having my 40' motorhome towed have also been very positive.
