Long checkout lines at CW
I was in a CW here in Tucson the other day and stood in an interminably long line at checkout to buy two small items.
As I watched the proceedings over 20 minutes or so it became clear that the hold up was the 80 questions and multiple offers the staff are required to ask and or convince each customer to purchase.
What is Your phone number?
I see your membership has only a YEAR to go do you want to take advantage of this great deal to renew now for two years...
Do you want the extra cost (high profit) insurance on your lawn chair?...(good grief)
Would you like to sign up for Good Sam Roadside
assistance...Medical evacuation? on and on and on.
There were at least 8 of us in line.
When it got to my turn (finally) I simply handed her my GS card and told her; "No to all your questions. I really dont want to make those behind me wait any longer. I know you are required to ask them but some common sense needs to take over at some point. Please pass that on to your manager."
This constant intrusive marketing at checkout is making me cringe at the thought of entering another CW.
I get why it is done and how much money it makes. But for heavens sake use some common sense. When there are long lines. Check people out, cut the number of questions and get the line moving. Remember for every customer who renews their GSC membership a year early you make 8 unhappy customers behind them.
As I watched the proceedings over 20 minutes or so it became clear that the hold up was the 80 questions and multiple offers the staff are required to ask and or convince each customer to purchase.
What is Your phone number?
I see your membership has only a YEAR to go do you want to take advantage of this great deal to renew now for two years...
Do you want the extra cost (high profit) insurance on your lawn chair?...(good grief)
Would you like to sign up for Good Sam Roadside
assistance...Medical evacuation? on and on and on.
There were at least 8 of us in line.
When it got to my turn (finally) I simply handed her my GS card and told her; "No to all your questions. I really dont want to make those behind me wait any longer. I know you are required to ask them but some common sense needs to take over at some point. Please pass that on to your manager."
This constant intrusive marketing at checkout is making me cringe at the thought of entering another CW.
I get why it is done and how much money it makes. But for heavens sake use some common sense. When there are long lines. Check people out, cut the number of questions and get the line moving. Remember for every customer who renews their GSC membership a year early you make 8 unhappy customers behind them.
