Forum Discussion

scout_dad's avatar
scout_dad
Explorer
Feb 06, 2015

magazine

Why is there a problem of getting my trailer life magazine sent to me when I signed up? I got 1 issue almost year has been past, called got told they would send new one out got motor home one.
called back still can't get a straight answer as to why or when to get right one.

How is someone going to purchase a subscription when they don't what the magazine is or when they will get one??????
Bad service!!

9 Replies

  • cgmartine wrote:
    Sure is prompt service. It only took 13 months to get my first magazine. I can't wait until next year to get my second edition.


    Why wait so long and not ask about it?
  • Sure is prompt service. It only took 13 months to get my first magazine. I can't wait until next year to get my second edition.
  • 's avatar
    Anonymous
    Hi scout dad & MerkelG,

    The free Good Sam Club member issues are on a set schedule: March, May, July, Sept.

    This benefit is on a going-forward basis based on when member sets preference for which magazine they prefer. There is one other factor that affects delivery of when you’ll receive your 1st issue & that’s the mail file pull date. Mailing lists for magazines have to be pulled some time in advance of the in-home date of the magazine in order for the issue to arrive on time.

    Below answers each of you specifically:

    scout dad,
    Your magazine preference was set in April last year. Factoring in the mail file pull dates, you should have received the July & Sept. issues, apologizes if you did not. The 1st free issue of 2015 is the March issue & that will be arriving to you mid to late Feb.

    MerkelG,
    The system shows your magazine preference was set in Dec. 2014. This means that the 1st free issue you’re scheduled to receive is the March 2015 issue & that will be arriving to you mid to late Feb.

    Keep in mind you can also visit GoodSamClub.com/highways to view the digital issues of all prior free member issues.

    Sincerely,
    Good Sam Club Team
  • MerkelG,

    Thank you as well for your post. If you provide me in a Private Message your Good Sam Club member number, I would be happy to look into this for you.

    Thanks for your membership,

    Nate K.
    Marcus' Rapid Response Team
  • scout dad,

    Thank you for informing us about your issues with getting your 4 free issues of Trailer Life Magazine. If you could send me a Private Message with your Good Sam Club membership number, as well as your best contact phone number, I would be happy to reach out to you in order to help. Please let me know.

    Nate K.
    Marcus' Rapid Response Team

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