Mark me down as an unhappy camper

Was riding with friends in their car today and ended up stranded at the gas pumps and needed a tow. No problem, we have Good Sam. What a joke. This is the third time we've called Good Sam Roadside Assistance. It was a fight the first two times a few years ago to get service and today was no better. Good Sam doesn't have to fight to get me to pay the bill for their membership dues or Roadside Assistance and I expect the same from them when trying to use the service I have paid for.

To make a long story short, we ended up giving up on Good Sam, called the car insurance which has a one time tow. It took less time to make the call to the insurance, get the tow truck who was able to do a temporary fix enabling us to drive to the repair shop ourselves than the time spent on hold waiting for a Good Sam representative to answer the phone. Insurance called us back to make sure the tow truck showed up and the tow truck driver called to make sure we made it to the shop.

Apparently Good Sam Roadside service is too busy taking our payment and not adequately staffed to handle a request for service. Well, we are going to help Good Sam out. Our contract will be ending in 3 months and they will not have to worry about us bothering them again. I'm sure there is someone else who understands the value of commitment and will honor their contract without a fight.