Forum Discussion

jonrjen's avatar
jonrjen
Explorer
Sep 08, 2015

Membership renewal

Why is it my credit card gets charged a month ahead of my expiration date, but my account profile does not reflect the renewal after a couple of weeks have passed. Rather I keep getting asked to renew my already renewed membership. My credit card company was much more prompt in billing me for the renewal. As I was also prompt in paying my credit card.

If I attempt to print a temp card for use, the only option shown is to print a temp card from my renewal a year ago.

It would seem that in a computer generated society that there would be no need for such a lag time to exist.
Good Sam Club
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer
    Sep 08, 2015
    Good Evening jonrjen,

    Thank you for your post. I was able to locate your membership in our system and see where your Good Sam Club was automatically renewed and your membership was extended another year. If the Goodsamclub.com website is not reflecting the new expiration date we need to look into that further. Can you send me a private message with your preferred contact information and I will be happy to reach out to you and get this fixed. Thank you...Rudy, Good Sam Response Team.
  • jonrjen's avatar
    jonrjen
    Explorer
    Sep 08, 2015
    Rudy, PM has been sent.
    Thank you for your prompt attention. It is much appreciated,
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer
    Sep 08, 2015
    Jon,

    got your message. because of the late hour where you are at. I will do some more investigating tonight but contact you tomorrow afternoon and we can work together to get this fixed.

    Thanks...Rudy
  • A1B00902's avatar
    A1B00902
    Explorer
    Sep 08, 2015
    YOU were lucky
    I renewed mine in April did not get new card till August
    gave up calling to find out why
  • jonrjen's avatar
    jonrjen
    Explorer
    Sep 08, 2015
    Rudy was quick on the draw with the reply.

    The only other time I found it necessary to contact Good Sam was with Roadside Assistance and they were on top of the ball as well. Matter of fact my home phone was ringing within a minute of making my post.
  • jonrjen's avatar
    jonrjen
    Explorer
    Sep 08, 2015
    Rudy:

    I appreciate your prompt attention in getting this matter resolved. Both the GS and GS Roadside have been updated.

    Great Customer Service, Thank you!!!
  • revump's avatar
    revump
    Explorer
    Sep 09, 2015
    I called when I could not use my GS for a discount at Flying J. They promised that a new card would be sent (2 months ago). I have not seen anything yet.
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer
    Sep 09, 2015
    Good Evening Revump, I do apologize for the issue with your Good Sam membership cards. I was able to locate your membership using your name and address and have just reissued 2 new cards to you home address on file. The cards will arrive in 3 to 4 weeks. But,please feel free to call our member service line at 1-800-234-3450 if you have any further questions.

    Have a good week...Rudy, Good Sam Response Team.
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer
    Sep 09, 2015
    Hello Jonrjen,

    It was my pleasure, I am glad we got that fixed for you.

    Thank you for your membership...Rudy

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