Forum Discussion

chrisbailey13's avatar
Sep 08, 2015

Mixed Reviews Of GSRA Providers

This weekend I had 2 blowouts on my Demco Kar Kaddy SS. I am sure it is simply due to the age of the tires (2008) but we have been pulling this trailer pretty consistently, for years with little to no issue. the 1st blow out was Friday Night on our way to the campground..




The Good Sam Road Side assistance provider arrived within 30 minutes of calling them at 9:00pm on a Friday night (GO GOOD SAM).

So, on one of our adventures I swung by a Wal*Mart to pick up a new spare Just in Case there were any issues before I could get a new tire installed on the rim.

The Second blowout happened on the way home from the camp ground Monday afternoon. this time it was the opposite tire.



In both cases the Tires completely DISTROYED the tow dolly finders when they blew, but that is another story.

This time, I called GSRA at 2:30pm as of 7:00PM no one had showed up. When I talked to GSRA they informed me the provider in the area I was in was busy (Jack Rabbit Service) and would be there NLT 4:00 initially, then 4:30, then 5:00pm. So I decided to drop my toad, send my wife and son on ahead with the toad to get them off the side of the road and change the tire myself which went exceptionally quick even thought it started raining sideways as soon as I started the changeover.

I would definitely continue to recommend some road side service program, but there really needs to be a better way of vetting the service providers.
  • midnightsadie wrote:
    maybe if GS and coach net paid the provider there normal fee ,the provider would show up on time. rumor is they low ball the provider, provider gets a attitude and is in no hurry to do the job.

    Then the provider should refuse the job
  • maybe if GS and coach net paid the provider there normal fee ,the provider would show up on time. rumor is they low ball the provider, provider gets a attitude and is in no hurry to do the job.
  • That is the problem for all roadside assistance programs Since the service provider is an independent contractor and MAY BE the only game in town how do you eliminate them
  • To slightly change the subject here ... I too have a Demco Kar Kaddy and seem to be plagued with blowouts. Exactly like your experience, I lost two tires on the same trip when we first purchased the used dolly in December of 2012. This was my fault for rolling with aged tires. In our last two trips, we lost one tire each plus the fenders - again. Do these tires only last 2 years? When not in use, it's stored in my garage out of the weather. Anyone switch to a higher load range tire? I am really thinking I want to get rid of the dolly and move to a 4-down toad. I'm currently hauling a Nissan Murano (FWD) with the dolly and I don't think it's overloaded. The dolly is rated for 4700 lbs. The car is approx 3800.
  • Hello chrisbailey13, thank you for your post and time. I will forward your experience to the roadside leadership team regarding Jack Rabbit Service. I apologize for the experience you have had, as we strive to provide the best service available to our members. Thank you for bring this to our attention.
    Ella
    Rapid Response Coordinator
  • From all the postings here, that seems to be the general trend. Frequently it works well. But all to often it fails.
  • I would also like to note GSRA was very apologetic and attentive while I was waiting on the second service provider.

    I just feel some of the providers take on more than they can handle when accepting various jobs.

About Customer Support

Our Customer Service team is available to assist you any time between 6am-10pm MST. Ask a question about your account, recent order, and more.2,665 PostsLatest Activity: Feb 28, 2025