CATCRAW wrote:
UPDATE: I did receive a call regarding the issue I experienced with GS Roadside Assistance. After discussing what I encountered I was left with the assurance that the issue would be addressed and most likely an issue that they need to address and clarify with their staff.
Many companies would not have responded as quickly if at all, so I will give them credit for responding and addressing the issue directly with me.
Well, that SOUNDS good. But the chances that multiple reps misunderstood the training in exactly the same way are low.
I think it's more likely that they reps are doing what they are told to do.
I have seen this in other companies -- training of reps that directly contradicts what sales tells customers.
As for jump vs. tow, I did not have that problem with Allstate roadside assist when I called them for the same thing earlier this year. So it's not true that all companies have the dumb rule.
