linnemj wrote:
beemerphile1 wrote:
Jim102 wrote:
...the price for either size was the same, well, I was told I could only use coupons "once". That was the first purchase, they could not be used on an exchange or refund....
It is hard to imagine that this is company policy. It is an example of a poorly trained and ignorant employee.
If employees are poorly trained and ignorant, whose fault is that? THE BOSS, or would that be, THE PROFIT? :B
No, it is company policy. I had the exact same thing happen 2 years ago when I bought a flat insert for my Weber grill. I got the wrong size and lost the $25 value of the coupon when I went to exchange for another size. I haven't shopped at CW since.
Losing the coupon value on a return makes sense, there is no logic to it on an exchange. The CW employees are probably running the transaction as a return and purchase rather than an exchange. Again - poor training.
