And I thought I was the only one... It's amazing what you learn about on these forums. I also had a claim with National General Insurance initiated back in July due to a driver who side swiped my 1 year old travel trailer at 65 mph and fled the scene. The damage was severe enough that RV shop I towed it to said it would be almost impossible to fix to pre-accident condition without exceeding the cash value of the coach, even though the damage was centered on the front passenger side (see photo).
After Nick Schrenk (coincidentally the same agent) doubted the RV shop's position, he decided to bring in an independent adjuster to assess the damage. This independent adjuster agreed 100% with the RV shop; it should be considered a complete loss.
Several weeks went by without word of what the hold up was so I made another inquiry to Nick. He insisted that they were in talks with Lippert (the frame manufacturer) to see if the bent portion of the frame could be straightened. He said it could be several more weeks. I told him that "4 months had passed and we're still not at a resolution on this trailer". His response, "well, I have claims that have been active for over a year so you'll have to be patient". I bit my tongue, ended that call, and immediately filed a complaint with my state's insurance and financial service division. Wouldn't you know it....within 2 weeks after the complaint was filed, I received a call from Nick telling me that my trailer has been officially been declared a complete loss and that we could settle soon. He also told me that he moved departments, now working in the total loss division. Unfortunately, this meant I would have to deal with him till the end.
Nearly 5 months to the day of the original accident, the settlement check was mailed out on last Friday. Should be in my hands today or tomorrow. Never in my life would I think that an RV claim would take this long. Maybe it's just National General Insurance or maybe it's just how the RV insurance industry operates. But it was a painful process that I hope I never have to repeat again.
By the way, a simple Google search illustrates how National General Insurance prequalifies it's talented claims investigators. Nick was working at a Verizon store selling phones just 3 years ago.
