Member number keep changing.

Hello, we are a participant in Goodsam Roadside Assistance program. For the past three years we have been given a new member number and we’re a little bit confused and would like to ask for a merge of our three accounts.

The first year I bought the program and my husband  followed up the next two years.   I believe it went in his name at that time. 

He likes to do his business over the phone instead of online and auto renewal and because of that, I think the phone agents are assigning new member numbers. Can you help me with this?