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dieselrv08's avatar
dieselrv08
Explorer
Sep 12, 2014

My first claim

Bought ESP last March on my diesel pusher motorhome. I wanted the security that having the extra insurance gave me if something serious happened to the diesel engine. Well it did happen that an air line developed holes in it and caused the motor home to miss and overheat. The Cummins dealer advised that the exhaust manifold was warped because of the overheating but that the motor would be ok when it was replaced. The first thing I heard from the ESP was that they didn't cover hoses. Marcus, this was the primary air line from the compressor to the intake that developed problems. Second, they didn't want to pay the hours that Cummins had posted for the project. This was really a bad situation where I had a $2,200 bill, ($1,000 deductible). Of the remaining $1,200 that ESP should have paid, I received $223.20. What a disappointment and renewal is definitely out of the question. I can't pay for the bill and the insurance. Seems like you pay the policy rate to have a guy call up and try and nickel and dime the Cummins dealers. They have so much work that they don't need to cheat you. This insurance does not represent Good Sam very well.

4 Replies

  • extended warranties cover such a narrow list of failures and have just about every excuse covered as to why your not covered, they should be illegal. Please read all contract documents before signing for extended warranties, they really are not worth what they cost.
  • I am pretty sure it states in your coverage somewhere what is covered and what is not covered....

    I would think that its YOUR responsibility to know those items... while it does stink that your NOT covered... It should NOT be a surprise IF you read the contract that YOU signed...
  • dieselrv08.

    Thank you for your time and email. If able please send me a PM with your contact information. I would like to have our executive team review your situation. Thank you in advance.

    Mark F
    Marcus' Rapid Response Team
    goodsamcs@goodsamfamily.com
  • The reason you stated was why I did not go with GSESP when I purchased mine. It states in the coverage documents that hoses are not covered, and if a non-covered part causes a covered part to fail it is not covered. Folks need to read an understand the policy, and shop around. There are places out there that will cover repairs to a covered part when a non-covered part fails. Shop around and compare.

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