My tire blowout experience with GS-RA

I want to jump in to remind us that in raw numbers we actually see very few complaints here. Most companies measure their successes and failures in terms of percentages. Lets say we accept a 99$ success rate as a goal or, on the other hand, accept a 1% failure rate as being pretty good. If we have 10,000 encounters a year then we will expect 100 failures. I'm not saying we would be happy with that number because we wouldn't really want any failures but have to recognize perfection is impossible. Taking care of the persons caught by the 1% failure rate is at least as important as the actual failures. Of course, when it's my call with my problem, I want the failure rate to be 0%. Just saying.