ScottG wrote:
You caught them in a dirty little trick - well done.
I have no love for CW or GS but..........
They are not "ripping you off" and it is not a "dirty trick".
Your contract with them does NOT cover bringing you out a new tire.
Read it.
So....they are acting as an intermediary for you to find a company that will do that for YOU. They are adding a sur-charge for making those arrangements......OUTSIDE of your contract, where you pay not only for the tire but for the service call too.
If it was a Sunday, you are lucky you found anybody to come out at all.
You can solve your own problem by carrying a spare.
THEN your GS contract WILL apply.