New cards not received, CS not helpful
Hi, Our membership at Camping World in Liberty Lake, WA in February. Our membership was paid through 2015, but we renewed it to take advantage of some deal. We also signed up for the Good Sam road service.
I specifically asked if we would be issued new cards (ours are from 2007) to take advantage of the new fuel discounts and was told yes, should receive them in a couple weeks. Same with the road service cards and info.
When the cards didn't come in a reasonable timeframe I went back to CW and asked if they could find out why. "Nope, we don't do that. Call this 800 number."
I called the customer service line for card replacements to see why we never got ours. The girl didn't see a problem, said we are members, etc. She said "but you have cards, right?" Aargh. Took a while to get the idea across that we need NEW cards.
We finally got there and she assured me we'd have them within two weeks.
Times up. Still no cards. We are headed out in less than two weeks - we need our NEW cards and the phone CS people are no help at all.
Not getting the warm fuzzies here.
Anyone have a new angle I might try with better luck?
Thank you
I specifically asked if we would be issued new cards (ours are from 2007) to take advantage of the new fuel discounts and was told yes, should receive them in a couple weeks. Same with the road service cards and info.
When the cards didn't come in a reasonable timeframe I went back to CW and asked if they could find out why. "Nope, we don't do that. Call this 800 number."
I called the customer service line for card replacements to see why we never got ours. The girl didn't see a problem, said we are members, etc. She said "but you have cards, right?" Aargh. Took a while to get the idea across that we need NEW cards.
We finally got there and she assured me we'd have them within two weeks.
Times up. Still no cards. We are headed out in less than two weeks - we need our NEW cards and the phone CS people are no help at all.
Not getting the warm fuzzies here.
Anyone have a new angle I might try with better luck?
Thank you
