no customer service waiting 6 weeks for reimbursment

I RECEIVED A CALL FROM GOOD SAM. AS A COMPANY THE MANAGEMENT GOT BACK TO ME AFTER READING THE POST. THEY HAVE FAX SERVICE AND WILL TALK TO THE AGENT. IN OTHER WORDS THEY ARE IN THE 21ST CENTURY AND ARE CONCERNED, I FEEL BETTER AND WILL CHANGE MY TUNE. GOOD JOB NOW HAPPY GARY