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bpearson's avatar
bpearson
Explorer
May 17, 2013

Non toll free number for GS Roadside Assistance

Does anyone have a non toll free phone number for Good Sam Roadside Assistance? Satellite phones do not allow use of toll free numbers. We travel with a satellite phone for areas that do not have cellular service (example: traveling the Alaska Highway through Canada). I have contacted Good Sam Roadside Assistance several times requesting a number. Each time they say they will look into it and provide a number. In one instance they suggested we call someone else to place a call to the toll free number to request that GS Roadside Assistance call us back on the satellite phone. This is a work around, however, the preference would be a direct line to Good Sam Roadside Assistance.
  • Hello bpearson,

    Thank you for your follow up. In circumstance where you cannot call Good Sam Roadside Assistance for service, you can always submit a claim for reimbursement consideration on services rendered. We of course ask that you submit the claim within a reasonable amount of time after the incident and the claim form can be found online on the Roadside Assistance website.

    Wes Robinson
    Marcus' Rapid Response Team
    goodsamcs@goodsamfamily.com
  • Wes,

    While in Canada, if we cannot contact Roadside Assistance by either cell or standard phone (with the sat phone not being able to call an 800#), are the RCMP allowed to call assistance for us, we'll pay for it, and then we'll be reimbursed by GS since GS' Policy states we must call GS first?

    It seems that different people have had different experiences though the Policy may have changed since 2008.

    Clicky

    Bill
  • Hello bpearson,

    Thank you for your question. At this time we do not have a non-toll free number for dispatch. I will take this to Roadside Assistance management to see if this is something we can add.

    Wes Robinson
    Marcus' Rapid Response Team
    goodsamcs@goodsamfamily.com

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