not "good" and very little "assistance"

We broke down 1/13/16 on I-10 in Louisianan. I called Good Sam Roadside Assistance. The male who answered the phone could not locate us. I had to tell him 3 times the state I was in. He did not seem to understand what I-10 was. He said he was using the phone number to locate us. He couldn't. never asked if I had gps on phone.He asked what city I was in. After traveling for hours on the interstate, you dont know every city you enter/exit. I used the vehicles GSP to give him coordinates (3 times). He still couldnt locate us. I told him the old school way of reporting - I-10 eastbound, west of nearest exit #87. Still no clue where we were. I used GPS to tell him nearest Police Department, He said oh ok I got that. He sent the tow to the police department address - NOT OUR LOCATION! I called the tow company and told them where we were. They had passed us on their way to the Police Dept. Delayed now and exposed for an extended period of time to the danger on the side of a major Interstate, were were finally towed to the designated repair facility. It is filthy and they have never dealt with GS before. today is Saturday, they are closed. Sunday they will be closed. Monday is MLK day - they "might" work. They dont know what is wrong. Motor home is on blockss. we are stuck in hotel with no choice but to be stuck with who GS chose to work on MH. Extended warranty may/maynot cover anything. $$$$$$ out the window. New camping world 5 miles away - they cant help because we are already at a facility. Really re thinking all this. ps tried to call GSRA to complain about dispatch and where we were towed to, guy said he couldnt help me. nice