Not worth it
We signed up for Good Sam Roadside Assistance in July. This was our first real RV trip in the Class C, an older unit and we were a little concerned about taking a 5,000 mile trip. Sure enough, getti...
Forum Discussion
bumpercarr wrote:WyoTraveler wrote:
Hardly a day goes by and another post about how bad GS tow service has become since Marcus Lemonis has taken over GS. Guess that is the change he has been talking about. :h
Having worked in top level management in call centers for 10 years, I would say that they need a top notch customer service VP who will fix all of these issues. I know call centers and I know that without the proper customer service training, the people who answer the phones are only as good as they can be with what little experience that they have. They need to have a strong QA team and a strong management team that coach and mentor these kids every day. Instead, they just let them answer the phones and thus....all of us are angry.
And the VP should be an RVer. So should their managers. That is the only way that they would truly understand what it means to have a breakdown on the road. It is so much worse than having a car break down.
