Not worth it
We signed up for Good Sam Roadside Assistance in July. This was our first real RV trip in the Class C, an older unit and we were a little concerned about taking a 5,000 mile trip. Sure enough, getti...
Forum Discussion
Francesca Knowles wrote:WyoTraveler wrote:
Hardly a day goes by and another post about how bad GS tow service has become since Marcus Lemonis has taken over GS. Guess that is the change he has been talking about. :h
But...I think that this "Complaint Desk" forum only started after he bought the company. Don't see how any judgement can be made that the service has deteriorated, or that complaints have increased.
Doesn't the Company's (very unusual) willingness to have complaints aired so publicly operate in the CEO's favor, service-wise?
Yes, I think it does. Any company that wants to get better has to have a process for receiving complaints and resolving them. It speaks well of them that they are willing to air those complaints publicly. Since my complaint has been resolved, I have posted additional feedback to show my satisfaction and willingness to give them another shot. Everyone knows, good service and hardly anyone tells their friends, bad service, people tell at least 10 of their friends about their experience. Best to turn the bad into good as soon as possible.
