Operator hung up on me?

I agree it is nice to see that some people's problems are possibly solved, though we actually almost never get a confirmation that that has occurred. My personal concern is I affiliate my parks with Good Sam. If the brand suffers enough damage, I will have to make the decision to leave the Good Sam network. that would be detrimental to Good Sam members since there would be less parks in the system offering discounts to the membership. What Good Sam does in it's call centers, stores, ERS, insurance and financing has nothing to do with the operation of my RV parks. But if the brand tarnishes enough, being affiliated with them will hurt me. I don't know how many individual transactions occur daily at Good Sam and Camping World locations, but I would bet it is in the upper five figures at least. The number of complaints posted here are beyond insignificant as a percentage of the customer contacts made by Good Sam and Camping World. Yet, by giving the complaints such a big platform (basically 7 separate forums) it makes it appear that Good Sam and Camping World is incompetent and by association, my parks are incompetent. If having a direct contact to management is beneficial to Good Sam, Camping World and the customer, maybe it could be accomplished out of the public eye, off the RVing forums.

Probably most company's have their share of unhappy customers. How they do damage control is the issue whether the damage is real, perceived or trivial. Not all customers who posted less than desirable outcomes are overly picky nor are they trying to ruin GS or your campground's affilation reputation.

What might be needed is to have CW and GS undertake a customer appreciation program for all their employees and provide consistent timely answers to questions, personal service to customers with discount coupons that is uniform across the nation at CW stores, a better information system on the web or in the mail that clearly outlines temp cards, smart phone options, etc. That would answer most of the issue questions and resulting frustrations. Lying about tire pressure checks (posted elsewhere) or anything else should be handled prompty at the store by the manager and refunds and apologies rendered.

The way I see it Marcus is so busy putting out spot fires that he has no time or energy to really address the overall issues and respond through the managers and employees in a consistent, fair, and clearly understood manner. And that is what most on here that complain about are only looking for. The internet age has changed everything and a bad experience that once was almost isolated to a person and a few contacts is now on the web and in front of everybody. GS needs to be able to respond to the information age and make sure that issues get addressed by either the original poster or by GS in some way that the forums will let happen. Until then who knows but I suspect your campground is relatively safe as you appear to understand from your comments about keeping and attracting happy customers. In fact, your concern for positive customer experiences and no unfavorable affiliations lets me know that you understand the issues better than many GS or CW customers. The bottom line is all about the expectation and the results. If I get in your area I will try to stay at your campground, something I would not have known about had you not posted your comments. So, instead of losing customers you may be gaining them. At the end of the day the workplace is changing and it now requires innovation and sustainability to be around tomorrow. I hope GS understands this and damage control and can make it all happen.