Good Sam ERS Hung Us Out to Dry

OP here, I’m beginning to think GS just doesn’t like me. While we were out shopping Tuesday GS called our home phone and left a message and phone number I could call back concerning our lack of road service. For the past two days I’ve called that phone number and all it does is ring and ring with no answering machine. As I said in another post, I don’t want reimbursement, I want to know why I didn’t get a text or call back on the day we were broke down.

If they can’t take care of a member on a weekday afternoon in a major metropolitan area, I sure wouldn’t want to count on them for help in a rural area.

You can bet I won’t be renewing any of our services or membership in GS. You can bet I won’t be recommending GS to any of our RV club members either. On a positive note this will make for a good story around a campfire.

well, guess I better put in my quarters worth too. I am not by an means endorsing any company, they all have issues. We have had GS Roadside since around 2010. I have used them on a few occasions, a couple here locally for lockout, about 20 minute wait, once in california for a break wired that was broken, about 1 hour wait, and the two other major issues were a break down and an accident. Both big times they were unable to get us help, I initiated the calls, first and second. the second call was made back to them after I didn't hear back, I told the operator that I would see what I could find locally to take care of my issue. Got there name, took notes etc. once I got r done, I called them back and told them I was sending them the bill. each time I was reimbursed for what was spent. Except the last one, they only paid a fourth plus rental, meals and fuel. that one was over $6000.00 and I got back $1550. I guess my point is that you need to document your issue, names, times, numbers etc. and at least get back your money. for the $80 a year that I pay, I have recouped all of that and more. I do agree that the operators need to be better equipped to handle calls, get help etc. So Marcus, if you're listening, probably not, you need to fix this, and you can, just do it.

I'm not advising one over the other. For me, I find having both AAA and Good Sam/Coachnet is worth the few extra bucks. If one fails, call the other.

All you folks encouraging AAA be advised they abandoned me in GA. It was a Saturday pm and they said they might get to me by Monday evening. Tow vehicle was completely immobile. On the side of the road, I-95 south.

All you folks encouraging AAA be advised they abandoned me in GA. It was a Saturday pm and they said they might get to me by Monday evening. Tow vehicle was completely immobile. On the side of the road, I-95 south.

I gotta get my two cents worth here. Last year I was traveling from Ohio to AZ in my DP. I was on I55 east of St Louis, in Illinois. Unfortunately, my fuel pump decided to retire and I had to coast to the side of the road. I called GS and within the hour the sent a very large tow truck that was able to tow us to a suitable repair shop about 12 miles away. The bill for the tow would have been $1200 for me, but GS covered it. The tow truck took us right to a bay door at "Truck Center" in Troy Ill. No complaints

Hello nhake01,

Thank you for your time and sharing your experience with Good Sam Roadside Assistance.
We are pleased you are satisfied.

Have a good day and thank you for your membership.
Ella
Good Sam Customer Care Team

We had very good service with GS RA recently in Georgia. An inside rear tire blew out on our MH while we were in a campground. Called GS RA at 7:30 pm on a Sunday night. The service rep. put us in touch with their contracted tire repair service (Tire Rescue Service) and the new RV tire was installed at the campground by 9:30 am the next morning. Most RA's contract with third party service providers, so that can cause issues and delays. All RAs are at the mercy of the contract service parties.

Super_Dave wrote:
My buddy recently had a blowout on his 5th wheel and he sat on the side of the road for 4 hours waiting for his roadside assistance. No one was willing to take the call. The contracted tow companies have a choice to accept the call or not. My guess, tire changes are not worth the time and effort for the amount of compensation.

^This

With RA services like Good Sam and Coachnet, not only do they have to get a tow company to accept the job, but if it requires being towed to a repair shop, they have to get a repair shop to take the job. They are not necessarily the same same busines.

With AAA, since they don't make repair shop arrangements, they only have to get the tow company on board.

Neither is better than the other, but one may be more effective than the other in a specific situation.

Hello Super_Dave,

Thank you for your time and post, please have your friend contact us. We will look into this situation further.

Thank you,
Ella
Good Sam Customer Care Team