Operator hung up on me?

westernrvparkowner wrote:

I am still wayne_tw wrote:

westernrvparkowner wrote:

westernrvparkowner wrote:

I sure wish they would put an end to these "Ask Marcus" forums. It is giving Good Sam and Camping World brands a bad reputation that really isn't deserved. There is no company more dedicated to serving the needs of the RVing community, yet for reason people feel the need to continually bash away at them for the most minor of perceived offenses.

I don't agree totally with this. Yes, there are a few who have posted a complaint for the most minor of issues, but there have been some who have posted about horrendous problems that would have never been solved without this access to the high level management. While it does seem that Camping World is starting to share the same phenomena that plagues Walmart (the company everyone loves to hate), it also seems that most of the problems posted on here that did take high level management to solve should have been solved at the store level.

I agree it is nice to see that some people's problems are possibly solved, though we actually almost never get a confirmation that that has occurred. My personal concern is I affiliate my parks with Good Sam. If the brand suffers enough damage, I will have to make the decision to leave the Good Sam network. that would be detrimental to Good Sam members since there would be less parks in the system offering discounts to the membership. What Good Sam does in it's call centers, stores, ERS, insurance and financing has nothing to do with the operation of my RV parks. But if the brand tarnishes enough, being affiliated with them will hurt me. I don't know how many individual transactions occur daily at Good Sam and Camping World locations, but I would bet it is in the upper five figures at least. The number of complaints posted here are beyond insignificant as a percentage of the customer contacts made by Good Sam and Camping World. Yet, by giving the complaints such a big platform (basically 7 separate forums) it makes it appear that Good Sam and Camping World is incompetent and by association, my parks are incompetent. If having a direct contact to management is beneficial to Good Sam, Camping World and the customer, maybe it could be accomplished out of the public eye, off the RVing forums.

I would think many of the members here would approve of your parks having a forum such as this where they could share their compliments and concerns with you as well. The parks that network with Good Sam certainly increase their sales via the Good Sam name and approval. I know I expect a quality park and service whenever I use one of their parks. The Good Sam stamp of approval is trusted by thousands of members. It may be a good idea for Marcus to add another subforum here for the Good Sam Campgrounds to give members a place to voice their concerns they experience while using the parks. There have been occasions where I have been less than pleased with some of the Campgrounds that I have attended.

A forum such as this one helps strengthen a business as it gives the customers an avenue to have their problems addressed in good fashion and helps bond them as future customers. I know it has for me. I do not expect any business to be perfect but I do expect them to make a good faith effort to correct their customers problems. In my experience the Good Sam Club and Camping World both have gone the second mile.

These forums are helping to solve many customer problems that otherwise may have caused the customer to loose faith in the business and cease their supporting them. Truth, honesty and openness are good for all concerned. Wish that out government would do so. Too many are loosing faith.