Forum Discussion

JustCruzn's avatar
JustCruzn
Explorer
Aug 15, 2013

Operator hung up on me?

Hello, I am a new member and called the center for help signing in to print my cards, while I waited 4-6 weeks for the real ones. The operator asked me why I wanted to sign in, (strange question) but I told him. He then began to tell me I did not need to do that as my cards will be mailed to me....ok...I'm thinking first of all, I still need help signing in and I want temps for 4-6 weeks til the others arrive.

Any way, I told him I know this but I want the temps while I'm waiting, so I need to sign in......All I heard was a click and he was gone. :S

I wish I would have remembered his name. I called right back with in seconds and as soon as I was back in I que I heard somebody pick up and click....again....hmmmm really? :M

I called back a third time and Nicole answered and I asked if she could see who I was talking to 2 minutes ago and she hesitated and said no.....ok the guy gets off this time. Nicole helps with no issues and I'm off.

I really hope this guy is not the kind of Nimrod I can expect when I'm in the middle of no where with a real issue. :R

Greg
Flagstaff, AZ
Roadside Assistance

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  • westernrvparkow's avatar
    westernrvparkow
    Explorer
    Aug 15, 2013
    westernrvparkowner wrote:
    Glad you took the time and effort to find this forum, register and post your complaint. Apparently there is no chance that you got disconnected by either your cell phone or by accidentally being disconnected while being transferred to a different department like happens to me dozens of times a day whenever I call any call center. You are sure they deliberately hung up on you repeatedly, simply because you needed some basic assistance?
    I sure wish they would put an end to these "Ask Marcus" forums. It is giving Good Sam and Camping World brands a bad reputation that really isn't deserved. There is no company more dedicated to serving the needs of the RVing community, yet for reason people feel the need to continually bash away at them for the most minor of perceived offenses.
    Maybe Good Sam is just a evil company, with a call center staffed by employees trained to hang up on customers. But I still believe it is much more likely that either we are missing a whole lot of the story, or some simple technical glitch caused the poster to have their call cut off.
  • 2oldman's avatar
    2oldman
    Explorer II
    Aug 15, 2013
    Put them on your smartphone. Paper cards are becoming obsolete.

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