Platinum plus left us in a pickle

Lindareneh wrote:
I posted the response below in a different thread. My biggest issue was that they would get our car but not us. Is it usual for good Sam to take the vehicle only??
Also, do we need specify that we want to use the 100 mile tow?
Who would have paid for a taxi? Us or good Sam?
Given there would not have been a shop open until Tuesday where we were taken, would they have come back the next day to get the van on the same call or would it have been an additional call?

Yes, if there are more people in the vehicle than can fit in the tow truck, then they can't take you with the vehicle. Other transportation has to be arranged.

Yes, you have to specify you want to use the 100 mile tow AND you have to tell them where you want to be towed to.

Roadside assistance (any company) does not pay for alternative transportation. If a taxi is required, it is at your expense.

They should deliver your vehicle to the shop under the same call under these circumstances (no shop open due to holiday weekend).