Platinum plus left us in a pickle
I posted the response below in a different thread. My biggest issue was that they would get our car but not us. Is it usual for good Sam to take the vehicle only?? Also, do we need specify that we ...
Forum Discussion
maddczech wrote:
Unfortunately, the only thing platinum about Good Sam assistance is the premium you pay for it. And Marcus couldn't care less. Prove me wrong. Team responses are knee jerk and canned. Information is shufled from one rep to another and little or nothing is resolved. Those who disagree have most likely not experienced the use of the service.
Its simply a sad sad case of affairs at Good Sam and affiliates. Its about
Profit only. $$$$ Your crisis is not the issue, the guidelines are the issue.
My experience with AAA is quality response, head and shoulders above GS.
And contrary to a comment , my 3 children and myself were tranported with our vehicle to a repair facility, then us to a motel. Then next day , vehicle and family again to ford dealer for repair , and rental vehicle paid and hotel and meals for 2 days. It took only one letter to AAA to get it all paid. Thats Service !!!
Sounds like you were able to use the "trip interruption service" (GS and CN offer this also). Or your letter caused them to reimburse you for non-covered expenses (GS has done this also for folks).
I don't think there is one plan that is better than the rest. I think they all have strong and weak points. IMHO, the weakest point of GS are the operators. AAA is good, but what you get can vary greatly depending on where you are located. Personally, I carry two plans at all times - makes my odds of getting assistance that much better regardless of where I am, what time of day it is, etc.
