9yearMember wrote:
Deeply discouraged with GOOD SAM from the help of our roadside assistance coverage. Being a member for 9 years we finally needed them badly. On Sunday April 8, 2017...( Yes....'SUNDAY').....
Our Class A engine completely shut off ...while driving north on I-81 (we now know it is the fuel pump) and we had to coast to a stop on the shoulder at exit 114 Christiansburg VA.
We called Good Sam for a help as we are now completely disabled. I know Good Sam tried to help, but the last call from them was 'I'm sorry but you are on your own as no one in your area works on Sunday's. please call 911 for help"
That's exactly what we did, the police sent a tow truck at a flat rate for a Sunday 3 hours @ time and a half. After a cost of $1400.00, one exit later (yes...ONE!) they towed us to the nearest campground and that's where we spent the night. We believe Good Sam did not want to pay that exuberant price and left that to us.
Good Sam did come to the plate next morning (Monday) and got us a tow to the nearest Cummin's dealer.
I'm only writing this as a precaution for your travels on Sunday's. One last thing was both tow truck drivers commented that they did not like to deal with Good Sam. This has been a painful experience.
Thankyou for reading.
2009 Tiffin Phaeton
37' deisel pusher towing
I think your guess about why they left you on your own is exactly right. This is what I have worried about driving the Alaska Highway (twice this year). After 8 years as a customer (or even 6 months) this kind of treatment is beyond the pale.
I hope you get reimbursed. Please let us know the outcome.
And if they DO NOT reimburse you fully I will cancel my RS with them and go to AAA or coachnet.
