I decided to see if I could find out how tow companies prioritize their calls. I called a friend who is a principal owner of a towing service and asked him to elaborate. He told me they take calls on the following priority:
Public Safety - Emergency/Dangerous
Individuals - danger
Individuals - non-danger
Public Safety - non emergency
Insurance Companies
Private Tow (Business Tow away zones)
Roadside Assistance Companies
He said their agreement with public safety is they have to come if called. Their agreement with all others is on an agreed time/distance/time of day for the tow. He also said they have the right to decline a request from all but the public safety calls. He said his agreement is the same for all of the assistance companies and he doesn't have a preference for which. Although he did say the insurance company calls are the best paying.
This was for his company but he did say it was pretty much the same for others.
