Forum Discussion
olfarmer
Apr 21, 2017Explorer II
I hope the OP will tell us how he comes out as far as if he gets paid or not. I have been very satisfied with GS ERS, I was towed 3 times in 4 days by GS. The first was a 70 mile tow to an RV dealer that did not fix the problem. They replaced a fuse and the motorhome ran 2 more days and then quit again. I called and they said they would arrange at tow for me but I would have to pay because it was a pre existing problem. It was on a Sunday evening and they got me towed to a campground for the night, then they towed me to a GM dealer the next day. I paid for this service and then filed a complaint that the first place they took me did not fix the problem so it was their fault that it quit again. I was reimbursed for the last 2 tows in full. The problem was that it was a defective fuel pump that blew the fuse. The second operator told me that I could explain the problem in my complaint and ask to be paid. I think that was very fair service! I know there can be problems getting a tow but it pays to try and resolve the problem with them after the fact.
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