fulltimedaniel wrote:
That's very interesting. And what it seems to break down to after the Police calls is economic in descending order of how much it will pay.
And if this is accurate then really as a customer we should be informed BEFORE we buy the road service that any given tow company has the right to decline the service call and thus leave us or in this case the OP stranded. But I fear GSE and all the other Road Service companies corporate ears are closed to this.
I strongly suggest you follow this link to Consumer Affairs to see why GSE want these complaints to come to this site/forum. It makes interesting reading.
ConsumerAffairs-GSE Road Service
I think it's time for a bit more openness and clarity on the part of all of these companies about how this service is really structured. Would it not be better for them to admit this upfront and just promise to pay for the Police or private call to the tow company?
That would certainly satisfy me on this issue and make me a happier customer for sure.
I am very suspect of the review site listed. After reviewing the site it was very interesting that the only company they have as "accredited" is also the company they carry an advertisement for. Even the BBB with their pay to play accreditation does not allow them to advertise on the BBB site.
It is also interesting to see GSRA ahead of AAA and it is the first one that allows RV tow.
I doubt very seriously that tow companies would agree to a contract that would not give them a right of refusal. It would give the other company too much control over their business. The public safety agreement probably goes hand in hand with the fact they have to get permits from them.
GSRA does tell you that they contract with third parties which would indicate someone else has some control over the results.
