Noel wrote:
Bruce Brown wrote the brochure states "one tow per breakdown". I don't have my GSERS file handy, but I did ask GS about this and was told "Yes, more than one tow is OK for the same incident"
I will check my paperwork....but would GSERS please post the correct info...
Here is exactly what it says;
Our 24-hour, 365 days-a-year dispatch center is available with one toll-free call. There are no pre-set mileage or dollar limits. When you call for service, Good Sam pays 100% of the towing fees for the delivery of your vehicle to the nearest independent professional service center capable and willing to repair your vehicle. However, you must request disablement assistance through our telephone dispatch center within 24 hours of the disablement. If you make any request for your vehicle to be taken to a location other than the nearest professional service center, including your home, the mileage fee (for the distance in excess of the nearest licensed repair center)) will be at your expense.
If you request to be towed to a location other than the nearest professional service center, as described above, you will not be entitled to any additional towing services for the same disablement. A request for a tow to your home would also
require additional payment if that distance exceeds the distance to the nearest professional service center.
The mileage fees for any excess mileage and the fees for additional towing services will be determined and billed directly by the independent service provider at the time of disablement, and all payment of that additional mileage fee or additional towing service fee will be paid by member directly to the service provider. My question was in the case of the OP; they towed him to the repair center from the campground - are they going to pay for the tow to the campground too? It's way too grey to determine. It will be interesting to see how the GS rep responds.
One thing that is in the brochure that we know isn't accurate;
One quick call takes care of everything – from towing to changing a flat tire to emergency fuel delivery and so much more, as provided for in this brochure.One long call from the OP didn't take care of anything. :B
