Please, Please Help
On January 19, I noticed that the tires on my fifth-wheel camper were separating and I could see the steel belts on two of them. Obviously I didn’t want to drive on them, so I called the Good Sam Roadside Assistance number to have someone come out and replace them at the RV park I was currently in. My credit card was charged $1402.91. I thought this was a bit high, but I was in kind of a bind. When the truck arrived from the GCR Tire Center and changed the tires, I was given the invoice of what they actually charged Good Sam for the tires and the service. The invoice total was $900.00. That means I just paid a $502.91 markup to Good Sam.
On January 20, I called Good Sam to ask about this, and was told not to worry, that I was initially charged the maximum amount it could possibly be, and that I would be credited back with the difference within 7 business days.
On January 27, I had not yet been credited with the difference, so I called Good Sam again and was this time told I would have to talk to Transit Pros, the company who actually handles the dispatching for Good Sam, and was transferred to Transit Pros. The person with Transit Pros told me there was nothing they could do except check with their supervisor and call me back, so I left my number. They never called me back.
On January 29, I called Good Sam again, explained that Transit Pros would not assist me, nor even return my call, but was told the only thing they could do was transfer me to Transit Pros. Once again, Transit Pros took my number and promised to look into it and return my call, but they have not.
Is there anything that can possibly be done so that I can get at least a partial refund of my $500 over charge? I understand that Good Sam is in this to make money, but $500 markup on a $900 bill just seems contradictory to the “Good Sam” image.
Thanks for any assistance,
Patrick
On January 20, I called Good Sam to ask about this, and was told not to worry, that I was initially charged the maximum amount it could possibly be, and that I would be credited back with the difference within 7 business days.
On January 27, I had not yet been credited with the difference, so I called Good Sam again and was this time told I would have to talk to Transit Pros, the company who actually handles the dispatching for Good Sam, and was transferred to Transit Pros. The person with Transit Pros told me there was nothing they could do except check with their supervisor and call me back, so I left my number. They never called me back.
On January 29, I called Good Sam again, explained that Transit Pros would not assist me, nor even return my call, but was told the only thing they could do was transfer me to Transit Pros. Once again, Transit Pros took my number and promised to look into it and return my call, but they have not.
Is there anything that can possibly be done so that I can get at least a partial refund of my $500 over charge? I understand that Good Sam is in this to make money, but $500 markup on a $900 bill just seems contradictory to the “Good Sam” image.
Thanks for any assistance,
Patrick
