Please, Please Help
On January 19, I noticed that the tires on my fifth-wheel camper were separating and I could see the steel belts on two of them. Obviously I didn’t want to drive on them, so I called the Good Sam Roa...
Forum Discussion
Naio wrote:
Yes, file a disputed charge with your credit card company. The bank will contact the company who charged your card (whoever it was), and they are more likely to listen to the bank than to you.
You can also ask the GS rep to stay on the line when they transfer you to the other company, and be part of the conversation.
Many companies will jerk around customers, but less so their business partners.WyoTraveler wrote:
Emergency road service is for emergency service. Not for coming to my permanent or temporary residence and replacing tires. Just seems to me that is maintenence. Paying high fees for specialized custom service is not unusual no matter who you call. :h
They said (or heavily implied) that the surcharge was a mistake. As for whether the company 'should' provide this service, I am enough of a capitalist that I think it is up to the company to decide what servies they want to provide.
You are absolutely correct. However, the charge should not be a surprise when you order premium service.
