Poor customer service on new programs
I have been a member since May 01, 1986. That's quite a long time. My current membership does not expire until Oct 31, 2015, over a year away. Now you are offering a new "Swipe & Save" membership card...
Forum Discussion
Raywalkingbear wrote:
...I would have to renew /extend my membership now in order to receive the new card....
Makes sense to me. What good is a marketing tool if you simply give it away to everyone?
BTW, the "Swipe and Save" benefits have been given FREE by Flying J for years with their loyalty card. It was previously called "Real Value Rewards" or something along that line. I have had the card for many years.
Somehow Good Sam convinced Flying J to drop their own FREE card and make it only available through Good Sam. Funny thing is that I had a Flying J store manager hand me a Good Sam brochure and tell me it was free. I suggested they call the toll free number and find out for themselves.
I really think Flying J/Pilot is going to regret this when all their non-RV customers revolt.
