Quesionable Sales Tactics?
Dear Good Sam Team, A phone call from one of your agents got me to thinking. My roadside assistance plan expired July 17th. I decided to renew on July 18th.
One of your agents called yesterday to tell me my policy expired. I was already aware of this on my own, but also from the numerous postal mailings, telephone messages and emails that were delivered. I told the agent I renewed earlier in the day on the web site, but apparently that was not good enough. He looked it up and confirmed I did renew but he advised it would be 5 days before the plan was reactivated. He also advised he could do it right away if I gave him my credit card information and I would not be billed twice. I will work with a company if I call them, but as a matter of practice I will not give personal information to anyone calling me. The call ended after a bit of hostility on both of our parts.
Fast forward to today when I receive an email saying my policy is in effect and will expire on July 17th. This leaves me with a couple questions:
1. If I had called yesterday with a problem would I have been covered? According to the agent no, but according to the renewal note yes.
2. Are these agents paid via commission? We all need to make money but the aggressive tactics are not appreciated.
3. If the agent could see that I renewed, why could he not have passed a message along to whomever to make it effective immediately.
4. Why did it take one day and not 5 days to be effective?
Finally for anyone on the forum questioning my decision, I have been happy with the service the few times I have needed to use it over the years.
One of your agents called yesterday to tell me my policy expired. I was already aware of this on my own, but also from the numerous postal mailings, telephone messages and emails that were delivered. I told the agent I renewed earlier in the day on the web site, but apparently that was not good enough. He looked it up and confirmed I did renew but he advised it would be 5 days before the plan was reactivated. He also advised he could do it right away if I gave him my credit card information and I would not be billed twice. I will work with a company if I call them, but as a matter of practice I will not give personal information to anyone calling me. The call ended after a bit of hostility on both of our parts.
Fast forward to today when I receive an email saying my policy is in effect and will expire on July 17th. This leaves me with a couple questions:
1. If I had called yesterday with a problem would I have been covered? According to the agent no, but according to the renewal note yes.
2. Are these agents paid via commission? We all need to make money but the aggressive tactics are not appreciated.
3. If the agent could see that I renewed, why could he not have passed a message along to whomever to make it effective immediately.
4. Why did it take one day and not 5 days to be effective?
Finally for anyone on the forum questioning my decision, I have been happy with the service the few times I have needed to use it over the years.
