I am having a problem getting my Alfa See Ya towed. It will not start. I called roadside assistance and they sent out a "service truck" to assist me with the problem. When he arrived he tried everything he could to start it but was unable to resolve the problem. When I called roadside assistant back, they gave me several names of "qualified" repair facilities which I called/check the net to follow up on. One had gone out of business, one had several complaints, mostly bait and switch and one was not able to do repair at all. So, I called them back and ask how they "qualified" these service providers, the response was "we ask them, and if they say yes they are qualified." So, then I called the Extended Warranty People, and there qualifier for service is "they must have certification for the repair needed." So, I went back to roadside assistant people and ask them to tow it to the nearest Freightliner dealer which is 90 miles away and they 1st told me I would have to pay the difference for 50 miles @ $4.00/mi. Then they called back and told me tow company would need me to pay the full tow up front. So I asked if I would be reimbursed for the difference? The person then told me she would check on it. Later called back and told me they were not equipped to tow my rig but she found another who would for $700.00 charge to me. I do not understand why if under the terms of the contract it says "unlimited" miles to nearest qualified facility, that facility is only qualified according to "that" facility. And may not meet the terms of extended warranty plan.When the 2 services offered by Good Sam Club have different definitions of "qualified" I have no good options. Based on this experience, it looks as if I would be better off just going it alone and I have wasted several years of $$$$ on services they never intended to provide. Not to mention the 2 days on the phone trying to sort this out. signed:"Very Frustrated"
