Forum Discussion

Jpjlauer's avatar
Jpjlauer
Explorer
Jun 27, 2016

Quick Response to Tire Blowout

Last Thursday driving South on I-65 just North of Lafayette, IN I had my first tire blowout - rear inner passenger side.

I called for assistance and was professionally handled by a rep who took my information, asked me to hold while he checked who was available. Within 5 minutes he had located someone who would change my tire and would arrive within one hour.

About 45 minutes later the tire service truck arrived and after another 30 minutes we were back on the road.

A very good experience considering our situation. Have read many "horror" stories here about GS service but I have had nothing but great care.
Roadside Assistance

6 Replies

  • Jpjlauer's avatar
    Jpjlauer
    Explorer
    Jun 28, 2016
    Good Sam Care Team wrote:
    Jpjlauer,

    Thank you for the positive feedback. We are happy you're back on the road.

    Thanks,
    Stacy


    Thank you for providing service you sell. It's good that someone like yourself is monitoring the forum to know how things are working out for us. Shows me you care.
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer II
    Jun 27, 2016
    harley-dave,

    Thank you for your positive feedback as well. We appreciate hearing from our customers.

    Thanks,
    Stacy
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer II
    Jun 27, 2016
    Jpjlauer,

    Thank you for the positive feedback. We are happy you're back on the road.

    Thanks,
    Stacy
  • harley-dave's avatar
    harley-dave
    Explorer
    Jun 27, 2016
    I agree, Good Sam did good for us also after a blow out. 105 degrees, part way up a 5 pct. grade, 45 miles from town and a Saturday. He was onsite in a bit over an hour, changed to our spare and helped us back on the highway with his lights. Well worth the $25 dollar tip I gave him.

    Dave
  • lanerd's avatar
    lanerd
    Explorer II
    Jun 27, 2016
    Unfortunately, when calling any roadside service for help, you are at the mercy of the person you answers your request. It really doesn't matter if it is Good Sam, Coach Net, AAA...or who ever.

    However, I have found in the past that if I am connected to a person who is giving me ****, I will hang up and call again. I have yet to be connected to the same person again and normally, the 2nd call I will get someone who knows what to do with my problem.

    You lucked out and got the right person on the first call.
  • Tyler0215's avatar
    Tyler0215
    Explorer
    Jun 27, 2016
    close by service provider and not a busy day for them means fast response to your blowout. I am amazed that people think they are the only ones needing service at any given time. Luck has a lot to do with response time. Happy that you got quick service and that you reported it here. It seems all we read are the bad ones.

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