RAPID RESPONSE TEAM FLAT OUT LIED TO ME
I thought Marcus' Rapid Response Team was there to help resolve problems, NOT LIE TO US. On 7/23/2014, I posted a comment on here titled "Serious issue with Good Sam Roadside Assistance" in which I...
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PortWentworthSam, thank you again for communicating through RV.net; we value your input.
Following-up my post of yesterday afternoon, we did deactivate the service provider, Orlando Emergency Roadside Service. We have since learned that the service provider operated under more than one business identity. We have targeted all related businesses and will have all deactivated by close of business today.
We regret that when we first addressed this issue that we did not address the full scope of the problem. We are disappointed that we dropped the ball.
I responded to a post yesterday with the following: Our commitment to you, a Good Sam Roadside Assistance Member, is to respond to your need for roadside assistance and ensure that you receive the highest quality service, from beginning to end. As the Member Benefit Brochure explains, if there is a problem with the service, call us back, and we will make it right. If we stumble on that objective, we will make it right.
We continue to operate focusing on this commitment.
Thank you again for your post, PortWentworthSam. Should you wish to pursue this topic in greater detail, please send me a PM, and I will look forward to a one-on-one discussion with you.
Thank you for your membership.
Frank
Good Sam Roadside Assistance.
Following-up my post of yesterday afternoon, we did deactivate the service provider, Orlando Emergency Roadside Service. We have since learned that the service provider operated under more than one business identity. We have targeted all related businesses and will have all deactivated by close of business today.
We regret that when we first addressed this issue that we did not address the full scope of the problem. We are disappointed that we dropped the ball.
I responded to a post yesterday with the following: Our commitment to you, a Good Sam Roadside Assistance Member, is to respond to your need for roadside assistance and ensure that you receive the highest quality service, from beginning to end. As the Member Benefit Brochure explains, if there is a problem with the service, call us back, and we will make it right. If we stumble on that objective, we will make it right.
We continue to operate focusing on this commitment.
Thank you again for your post, PortWentworthSam. Should you wish to pursue this topic in greater detail, please send me a PM, and I will look forward to a one-on-one discussion with you.
Thank you for your membership.
Frank
Good Sam Roadside Assistance.
