RAPID RESPONSE TEAM FLAT OUT LIED TO ME
I thought Marcus' Rapid Response Team was there to help resolve problems, NOT LIE TO US. On 7/23/2014, I posted a comment on here titled "Serious issue with Good Sam Roadside Assistance" in which I...
Forum Discussion
Revconguy, thank you for your post. I would like to respond to your post by inserting an excerpt from the Member Benefit Brochure:
“If necessary and whenever possible, depending on the disablement, there may be a local mobile mechanic available that can perform minor repairs or adjustments to the Member’s RV. In these situations, we will attempt to assist in arranging for a mobile mechanic to come to the disablement location as an alternative to towing the RV. Member and Associate are responsible for all cost of parts, labor and any additional trip charges/runs for more parts.”
Your Roadside Assistance membership covers the mobile mechanic trip out and trip back, you cover parts and labor. This is similar to you being towed to a repair facility where you would pay a mechanic to repair your RV.
Thank you for your membership.
Frank
Good Sam Roadside Assistance
“If necessary and whenever possible, depending on the disablement, there may be a local mobile mechanic available that can perform minor repairs or adjustments to the Member’s RV. In these situations, we will attempt to assist in arranging for a mobile mechanic to come to the disablement location as an alternative to towing the RV. Member and Associate are responsible for all cost of parts, labor and any additional trip charges/runs for more parts.”
Your Roadside Assistance membership covers the mobile mechanic trip out and trip back, you cover parts and labor. This is similar to you being towed to a repair facility where you would pay a mechanic to repair your RV.
Thank you for your membership.
Frank
Good Sam Roadside Assistance
