Unable to receive local assistance
Hello. Just discovered this forum and thought someone might be able to shed some light on this. A couple of years ago we were on our way from Grand Canyon to 29 Palms, CA. Just about 20 miles out ...
Forum Discussion
toedtoes wrote:fisher99 wrote:
Thanks for the responses. Doesn't sound encouraging that there is an "escalation" option for situations like this, but we'll see what GS says.
Not encouraging? By your own admission, this "problem" occurred TWO YEARS AGO. GS is actually willing to look at it and possibly do something for you TWO YEARS later and that's not encouraging? Any other RA would simply tell you it's been two years and there's nothing they can do for you.
I recently needed a tow and used my AAA. Their contracted provider kept pushing back their response time - first saying they'd be there the following day, then that next day saying it'd be another one or two days. I ended up paying out-of-pocket for an independent provider to get towed the first day. Guess what? I contacted AAA and have had my issue "escalated" so that I can get reimbursed. I certainly am glad they have an escalation option available for me.
Calm down and take a deep breath... ;) What I meant by "not encouraging" was that the comments from others seemed to indicate that my experience was normal, which is not encouraging. And read my next post for more information.
