They drove from Gatlinburg to Jellico to fix your rig at the side of the interstate? That must have cost you a fortune.
Yes, GS would try to get you off the side of the interstate to a safer location first, before sending a mobile RV repair service to your location. They've usually asked me before anything else, "are you in a safe location?". They have to consider their liability regarding the potential dangers of sending someone to try to fix it on the side of a freeway, versus getting you to a repair shop off the beaten path.
