Repairs While Traveling

Same experience with motorcycle dealers always giving people on the road a high priority. More than willing to let my bike sit locally at the shop an extra day so an out of towner can get back on the road. I also lost a transmission in my car in Wheeling WV and the repair shop not only worked on my car right away but had to get parts from 3 different towns. That was 30 years ago and I still send them a Christmas card every year.

Hello Stormy2000, thank you for your time and choosing Camping World. We will pass on the suggestion regarding the dedicated lane that k9dad referred to. As it would promote the store location. We strive to provide the best service experience available. Have a good day.
Thank you,
Ella
Rapid Response Coordinator

one reason we decided to go with campingworld is because of their stores in various states. this is a great idea which would promote the store and increase customer satisfaction.

Personally I would call a mobile mechanic to my campsite.
Faster and less hassle

sounds like a good idea, hope some one tells CW.

Our Harley Davidson dealer ALWAYS put Harley bikers that were on the road ahead of "locals" even on weekends.

We "locals" endorsed and supported this policy as we knew the favor would be returned by the local Harley dealer if we broke down miles away from our local dealer.

I don't know if the RV community is close enough to each other to support the same but I certainly hope so.

Owning a service center, albiet a different service, I always took into account the urgency of the customer. I knew which units I could work around and which ones were needed immediately. A recent breakdown found us at a Cummins dealership that did just that and went out of their way to get us back on the road. Albany New York Cummins. Fantastic folks and service.

One thing I would like to suggest to the service departments is to have the techs talk to the customers. Yeah I know, they are not the best public relations folks but they can learn to be. They can play "20 questions" with the customer and dig out critical information the service writer just does not think of or is inexperienced.

When we had a "drive in", I would pull a tech and have them talk to the customer or I would since I am a qualified tech. This saved a lot of misery and gave confidence to the customer that we really do care and getting the facts is important. Sometimes rephrasing a question to a customer will bring out a tid bit of information that is the real clue.

Hello,
Thank you for reaching out to us. That is a great suggestion. What I will do is pass it along to our Leadership Team. If you have any specific issues that need assistance, please feel free to send us a private message with your contact information. Please have a wonderful day.

Thank You,
Glenn, Rapid Response Coordinator.