Response from the Marcus Rapid Response Team
"Thank you for bringing this to our attention and I apologize for the trouble. If you could please send us a private message with your contact information and the store location, I can have someone lo...
Forum Discussion
I had an issue and got that response. They DID resolve the problem to my satisfaction.
After it was resolved, I mentioned to the phone rep that I would like to post the resolution on my thread and he said "that'd be great." They aren't placing a gag order on people, it's just simply that once they get resolution most people don't care enough about the issue to provide a follow up for the rest of us - they got what they wanted and they walk away.
I did post the resolution on my thread.
After it was resolved, I mentioned to the phone rep that I would like to post the resolution on my thread and he said "that'd be great." They aren't placing a gag order on people, it's just simply that once they get resolution most people don't care enough about the issue to provide a follow up for the rest of us - they got what they wanted and they walk away.
I did post the resolution on my thread.
