Response from the Marcus Rapid Response Team
"Thank you for bringing this to our attention and I apologize for the trouble. If you could please send us a private message with your contact information and the store location, I can have someone lo...
Forum Discussion
Good Sam Care Team wrote:
Executive,
Thank you for your post. When a member of our team asks for a Private Message, it is to further gather information regarding the issue, as well as to privately gather contact information for the member. We then take this information, and contact the member directly in order to further assist. It is our main objective to get a solution as quickly as possible to the member regarding their issue or concern. If the member wishes to post a follow-up in regards to how their concerns were handled, that is at their own discretion. I hope this helps answer some of your questions.
Nate K.
Marcus' Rapid Response Team
Nate - in this day and age of social media and forums, you would probably be better off to toot your own horn once in a while. I often thought that the canned "PM message" was just a way to quiet things down. This thread shows enough anecdotal evidence that you folks really do take care of the customer. If it were me, I'd share that info.
