Response from the Marcus Rapid Response Team
"Thank you for bringing this to our attention and I apologize for the trouble. If you could please send us a private message with your contact information and the store location, I can have someone lo...
Forum Discussion
I teach customer service and PR to executives and customer service professionals. One of the steps we teach them is to take the discussion private. This is to avoid public rants and folks jumping on the "I got bad service" bandwagon. Another step that we teach is to close every file with a post describing the solution. We suggest that the original poster be asked to post the outcome. If they wont do this, then the problem solver should post the response. The bottom line is that every complainant should feel like they got a fair hearing. It appears CW is not as good at the second step as they are with the first.
