Response from the Marcus Rapid Response Team
"Thank you for bringing this to our attention and I apologize for the trouble. If you could please send us a private message with your contact information and the store location, I can have someone lo...
Forum Discussion
Are some thinking this is a CW/GS bashing topic. That is not how I read the OP. It is asking the problem poster to kindly return and inform us. I too would like to know that the customer is being helped and what the resolution was. The best reputation will get you more customers and customers reporting good treatment will get you a good reputation.
From a customer service training, the customer should always close the complaint, as how the customer feels they were handled is critical. Now that does not mean the customer is always right.
It would help if CW/GS posts their perspective of a solution but that should not be closure. It would be informative. It would be beneficial in getting some info for those complainants that are fly by night and maybe encourage the ccomplainant to close the issue.
From a customer service training, the customer should always close the complaint, as how the customer feels they were handled is critical. Now that does not mean the customer is always right.
It would help if CW/GS posts their perspective of a solution but that should not be closure. It would be informative. It would be beneficial in getting some info for those complainants that are fly by night and maybe encourage the ccomplainant to close the issue.
